RETURNS AND EXCHANGES
If you are not 100% happy with your goods, All Undone will provide an exchange or refund on all lingerie within 14 days of receipt, provided that the goods are in perfect condition, unused/unworn, unwashed, marked or soiled or creased and in re-saleable condition (i.e. with all labels and hang tags intact). To that end, please make sure that the briefs of any description are tried on over your own lingerie otherwise returns will be rejected.
Please be aware that Undone Lingerie Limited cannot be responsible for any goods lost in transit returned from outside of the UK.
*For returned items from countries outside of the EU please clearly mark your package as RETURNS, and the customs slip should state RETURNED GOODS & have a resale value of ZERO. Failure to do so could result in a delay in your package reaching us and additional import duties/taxes charged to you by UK Customs.
Return of faulty or incorrect products
If the products are being returned because they are faulty or incorrect, please contact us via email found on the ‘Contact Us’ page first before sending them back.
Cancellation of an order prior to despatch
You have the statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund. If you have recently placed an order with us and would like to cancel it, please send an email through the ‘contact us’ section. Please quote your order reference number, the date the order was placed and your full name and address. In due course you will receive email confirmation of cancellation of your order and your refunded money.